AI Engagement Manager

Job Description

<p><h3>Overview</h3><p>Join our “DevOps for Content” revolution as we partner with global brands and agencies to transform end-to-end creative workflows—from ideation to activation—to deliver AI-powered content services with speed, scale, and governance. Through an AI-first experimentation approach, we develop new applications, platforms, and scalable patterns that unlock the GenAI-powered Content Supply Chain. We function as a continuous product innovation engine—feeding repeatable customer solutions straight into the product roadmap to accelerate product-led growth.</p><p>As an AI Engagement Manager, you will lead customer engagements—identifying and documenting business use cases, mapping them to Adobe solutions, and driving fast time to measurable value. You are a hands-on product owner and customer leader with expertise in business consulting, digital strategy, agile pod-based software development, enterprise software, AI/ML, cloud deployments, and data integration. If you thrive in start-up environments—scaling products from prototype to product and owning product & business outcomes—you’ll fit right in here!</p><h3>What You’ll Do</h3><ul><li>Drive enterprise-scale creative and marketing operations transformations using Adobe's Generative AI solutions as catalyst for organizational change</li><li>Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative AI applications and digital strategy aligned to the customer’s business and objectives</li><li>Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness</li><li>Build trust, confidence, and advocacy for the project/program team</li><li>Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework</li><li>Develop comprehensive GenAI and digital transformation strategies using Adobe's generative AI technologies/first-party models and third-party models to solve complex business challenges for enterprise customers</li><li>Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization</li><li>Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation</li><li>Design scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows</li><li>Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings</li></ul><h3>Value Realization and Adoption</h3><ul><li>Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives</li><li>Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization</li><li>Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.</li></ul><h3>What You Bring</h3><ul><li>4-10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration</li><li>Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem</li><li>Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries</li><li>Have a product & human-centric approach – be the intersection among business, strategy, design, and technology</li><li>Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content</li><li>Knowledge of Adobe Experience Cloud solutions preferred</li><li>Prior experience as Director of Creative Studio, Operations or Agency is a plus</li><li>Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools)</li><li>Ability to be adaptable and flexible as a product offering and GTM evolves</li><li>Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences</li><li>Strong analytical thinking with experience in quantifying business impact of technology investments</li><li>Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders</li><li>Market competitive salary, vacation and sick days</li><li>Fully remote position, open to any Canadian resident</li><li>Collaborative environment with weekly town halls ensuring all employees are engaged</li><li>Profit sharing</li><li>Health and dental plan</li><li>Employee training and growth programs</li></ul><h3>Location</h3><p>Please send your resume and cover letter to hiring@aftia.com. Include the job title of the role you are applying for in the subject line.</p><h3>Seniority level</h3><ul><li>Mid-Senior level</li></ul><h3>Employment type</h3><ul><li>Contract</li></ul><h3>Job function</h3><ul><li>Product Management</li><li>Industries: Business Consulting and Services</li></ul><p>Fully remote position; open to Canadian residents.</p></p>
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